Terms of Service

Version 2026-10-09 · Effective 9 October 2026

These terms are an agreement between you and uMncube (Pty) Ltd ("we", "us") about your use of AlgoNexus Charter. Please read them. When you tick "I agree" as you create your account, or before paying, you accept them. The terms that affect you most are in the box below and are also shown to you before you pay.

1. Who we are

AlgoNexus Charter is supplied by:

2. This agreement

• You accept these terms, and confirm you have read our Privacy Policy, by ticking "I agree" when you create your account, and again by ticking "I agree" before a payment. We keep a record of the versions you accepted and when.
• You can read, save and print these terms at any time at api.algonexus.co.za/scancore/terms. Your payment records are available in your Payfast account and, on request, from us.
• These terms, together with our Privacy Policy, are the whole agreement between you and us about AlgoNexus Charter.

3. What AlgoNexus Charter is

AlgoNexus Charter is a desktop app for Windows that works with MetaTrader 5 (MT5). It reads the MT5 chart you have open, through the AlgoNexus Charter expert it installs in your MT5 terminal, and marks it up with support and resistance, chart patterns, zones, market structure, a calendar of scheduled economic events, and written notes. Everything it shows is a description of the chart and general education.

4. Not financial advice

Nothing in AlgoNexus Charter is financial advice, investment advice, a recommendation, a signal to trade, or a prediction, and nothing in it should be read as one. Descriptions such as "usually read as bullish" describe how a pattern is traditionally interpreted, not what price will do. We are not an authorised financial services provider under the Financial Advisory and Intermediary Services Act. Trading carries a high risk of loss, and past chart behaviour does not guarantee future results. You decide, and are solely responsible for, every trade you make. If you need financial advice, speak to an authorised financial services provider.

5. Your account

• You must be at least 18 and able to enter into a binding agreement.
• You confirm your email address with a code before you can scan or buy.
• Keep your password private. An account is for one person; you may not share it or let others use it. You are responsible for what happens on your account until you tell us it has been misused.
• You can change your password, cancel your subscription and delete your account in AlgoNexus Charter's Settings.

6. Plans, prices and credits

Prices are in US dollars. Because our payment provider, Payfast, is in South Africa, your card is charged in South African rand. On the 1st of each month we convert each dollar price to rand at the European Central Bank reference rate from the last business day of the previous month (our "published monthly rate"). That rand amount stays the same for the whole calendar month. The rand amount can change from one month to the next; the dollar price does not.

• The rand amount for the month is shown in AlgoNexus Charter before you pay, on Payfast's page, and on your receipt.
• If your card is not in rand (for example a UK card in pounds), your bank converts the rand into your currency at its own rate and may add a foreign-transaction fee. So the amount on your statement can differ slightly from month to month. We do not set or receive your bank's rate or fees.
• What uses credits: a chart scan ("Mark up my chart") uses 100 credits (one scan) and then covers that market on every timeframe for 24 hours; "How did we get here?" uses 100 credits on Starter and Plus and is included on Pro. Drawing another timeframe of a scanned market, or redrawing it, does not use credits on any plan. Live charting, the chart read and the calendar do not use credits.
• The free Pro scan: once each calendar month (South African time), an account on Starter, Plus or the free trial may draw one chart scan with Pro's features, without using credits. It covers that market for 24 hours like any scan; later drawings in those 24 hours use your own plan's features. An unused free Pro scan does not carry over to the next month and has no cash value. It is an extra, not part of what a plan's price buys: we may change or end it, and will say so on the Plans screen at least 14 days before we do.
• Each plan includes the features shown on the plans screen when you subscribe.
• New accounts receive 1,000 free credits once. Unused free credits end when a paid plan starts.
• Credits have no cash value, cannot be transferred or sold, and are not refunded except as these terms say.
• We may change prices or plan features. A change to a plan you already have takes effect from your next renewal after we have told you by email at least 14 days beforehand; you may cancel before it takes effect.

6.1 Partner code prices

If an AlgoNexus Charter partner gave you a partner code, you can add it when you create your account or later in AlgoNexus Charter (on the plans screen or in Settings), before you choose a paid plan. With a valid code you pay:

• One code per account, and not your own. Once added, a code cannot be changed or removed. You can add it at any time: if a plan is already running, it renews at the code price from its next monthly payment (nothing already paid is refunded or charged again).
• The code price applies to plans you buy after the code is added and stays for as long as you keep that subscription.
• A partner code is the only discount we offer. We do not offer broker rebates, lower prices for opening or linking a trading account, or lower prices for sharing your details with anyone.
• The partner's commission. We pay the partner who gave you the code a fixed amount from each of your monthly payments that succeeds. You pay nothing extra for this. Partners are independent of us; they are not our employees or agents, and nothing they tell you is advice from us.

Partner code prices are charged in rand at our published monthly rate, like the prices in section 6.

6.2 Broker-account and promo prices have ended

Earlier versions of these terms offered lower prices for a trading account opened through our broker partner link ("partner prices") and for agreeing to share your details with brokers ("promo prices"). We no longer offer either, and we no longer share customer details with brokers for offers.

• If you are paying a partner price or a promo price under an earlier version, we will email you. Your current price continues until your first renewal at least 14 days after that email; from then your plan renews at the normal price in section 6, or at the code price if you have a partner code (section 6.1). You may cancel before that renewal.

7. Payment

• Payments are processed by Payfast (Payfast by Network). Your card details are entered on Payfast's secure page; we never see or store them.
• A plan's first payment is taken when you subscribe; the plan starts when Payfast confirms it.
• Your statement shows the payment as PAYFAST*uMnCube.

8. Automatic renewal and failed payments

• Your plan renews every month on the day you subscribed, and Payfast charges the plan's price (the normal price, or your code price while section 6.1 applies), until you cancel.
• On each renewal your plan credits refill to the plan's amount. Unused plan credits from the previous month do not carry over.
• If a renewal payment fails, your plan ends 3 days after the renewal date unless the payment goes through in that time.

9. Changing plan

Choosing a different plan starts the new plan on the day you pay for it. What is left of your current plan's month, and its unused credits, end at that point, and your old subscription is cancelled so you are only charged for the new plan. You are shown this before you pay.

10. Cancelling

• You can cancel at any time, without a reason and without a cancellation fee: in AlgoNexus Charter (Settings, then Cancel subscription), through your Payfast account, or by emailing customersupport@algonexus.co.za. We confirm every cancellation by email.
• After you cancel you are not charged again. Unless section 11 applies, your plan and its credits continue until the end of the month you have paid for, then end.
• Top-up credits stay on your account after a plan ends.

11. Cooling-off and refunds

11.1 The 7-day cooling-off period

Under section 44 of the Electronic Communications and Transactions Act you may cancel a plan within 7 days of your first payment for it, without giving a reason. If you cancel in that time and have not used any of that plan's credits, we refund that payment in full and your plan ends straight away. This applies however you cancel (see section 10).

11.2 When the service has started

Your plan starts as soon as your payment is confirmed. By using any of the plan's credits during the 7 days, you ask us to begin supplying the service within the cooling-off period, and you agree that the cooling-off refund then no longer applies (section 42(2) of the Electronic Communications and Transactions Act). This is shown to you, and you agree to it, before you pay. You may still cancel; your plan then runs to the end of the month you paid for.

11.3 Top-ups

If you have used none of a top-up's credits, you may cancel it within 7 days of paying for a full refund by emailing customersupport@algonexus.co.za.

11.4 Other refunds

• Apart from the cases above, we do not refund part of a month.
• If AlgoNexus Charter did not work for a period because of a fault on our side, tell us and we will put it right with credits or a refund.
• If Robert's written notes fail to arrive for a scan, the scan's credits are returned automatically.
• Nothing in these terms takes away any right you have under the Consumer Protection Act to a refund for a service that is defective or not as described.

11.5 How refunds are paid

Refunds go back to the card or account you paid with, through Payfast, within 30 days of your cancellation (usually within 5 to 10 working days).

12. Top-up credits

While you have a plan you can buy top-up credits (5,000 for US$5, 12,000 for US$10, charged in rand at our published monthly rate like a plan). They are used after your plan's monthly credits and do not expire, including after your plan ends. They end if you delete your account.

13. Fair use

• To keep AlgoNexus Charter fast for everyone, scans are limited to 10 an hour.
• You may not: use scripts, bots or other automated means to use AlgoNexus Charter; share, resell or rent access; try to get around credits, plan limits or payment; copy, reverse-engineer or interfere with AlgoNexus Charter or its servers; or use AlgoNexus Charter for anything unlawful.
• If you break these rules we may suspend or close your account. Where the breach is not serious, we will warn you first and give you a chance to stop.

14. Availability and changes to AlgoNexus Charter

• AlgoNexus Charter works with MetaTrader 5 and the prices your broker sends it, which we do not control. If MetaTrader 5 or your broker's feed changes, AlgoNexus Charter may stop drawing until we release an update. AlgoNexus Charter checks itself and stops rather than draw something wrong.
• We work to keep AlgoNexus Charter available and accurate, but we do not promise it will always be available, error-free, or that every drawing will be what you would have drawn.
• We may improve or change AlgoNexus Charter's features. We will not remove a main feature of a plan you are paying for during a month you have paid for.

15. Intellectual property

AlgoNexus Charter, its software, design, text and the names "AlgoNexus Charter", "ScanCore" and "Robert" belong to us or our licensors. We give you a personal, non-transferable right to use AlgoNexus Charter for your own trading analysis while your account is in good standing. MetaTrader 5 belongs to MetaQuotes, and prices and market data belong to your broker and its data providers. AlgoNexus Charter is not affiliated with or endorsed by MetaQuotes or any broker.

16. Your personal information

We process your personal information in line with the Protection of Personal Information Act and our Privacy Policy. We keep your account details, plan, credits, the versions of these terms and the Privacy Policy you accepted, any partner code you added, and records of your payments, to provide AlgoNexus Charter and to meet our legal obligations. We do not share your details with brokers. Payfast processes your card details; we never see them. Deleting your account in Settings cancels your subscription and removes your account and credits; we keep payment records for as long as the law requires.

17. Our liability

• AlgoNexus Charter is an analysis and education tool. To the extent the law allows, we are not liable for any trading loss, lost profit, or other loss that results from trades or decisions you make, whether or not you used AlgoNexus Charter to make them.
• To the extent the law allows, our total liability to you for any claim about AlgoNexus Charter is limited to the amount you paid us in the 3 months before the claim arose.
• These limits do not apply to loss caused by our gross negligence, fraud or wilful misconduct, and nothing in these terms limits or excludes any right you have under the Consumer Protection Act or any other law that cannot lawfully be limited or excluded.

18. Ending the agreement

• You can stop using AlgoNexus Charter and delete your account at any time.
• We may close your account for a serious breach of these terms, or if we stop offering AlgoNexus Charter. If we stop offering AlgoNexus Charter, we will give you at least 30 days' notice by email and refund any plan payment for a period you will not receive.

19. Changes to these terms

We may update these terms. Each version is dated. We will tell you by email about changes that affect you, at least 14 days before they apply to a plan you already have. Before your next payment, AlgoNexus Charter asks you to accept the current version. If you do not agree, you can cancel before the change applies.

20. Complaints and disputes

• Please tell us first: customersupport@algonexus.co.za. We aim to reply within 5 working days and to resolve complaints within 20 working days.
• If we cannot resolve it, you may refer the complaint to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission (www.thencc.gov.za), or use any other remedy the law gives you.

21. General

• These terms are governed by the laws of the Republic of South Africa. You and we submit to the jurisdiction of the South African courts, including the Magistrates' Courts.
• If any part of these terms is found unlawful or unenforceable, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer this agreement to someone else. We may transfer it to a business that takes over AlgoNexus Charter, and will tell you if we do; this will not reduce your rights.
• We send notices to the email address on your account. Notices to us go to customersupport@algonexus.co.za.